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Who We Are
Heron Management was founded by Cam MacDougall in 2011. A graduate of business administration along with his years of training and experience as a carpenter, Cam advanced Heron as an expansion to his development/ contracting portfolio.
With a growing complement of rental holdings, the next step was to broaden services to include property management and maintenance. As a result, Heron Management Services has grown to servicing several hundred doors in the City of Kingston and surrounding areas.
Heron Management is dedicated to “exceeding expectations” for clients and for tenants
We know property management firsthand as owners, not just managers. As such we have built a comprehensive suite of services and moreover a broad team of professionals that can address the needs of income properties owners. We are here to help our clients not just take care of the business of rental management but help them strategically position and optimize these assets.
We are equally dedicated to tenants. People’s homes should be safe, comfortable and worry free. We are here 24/7 to ensure that we can respond to tenant needs whenever they arise.
We’re hearing great things about Heron…
FAQs For Tenants
When is rent due?
Rental Payments are due on the 1st of each month. Please ensure that you have created your tenant portal and set up the automatic payments.
Is there a fee for bounced payments?
Why do I have to have renter’s insurance?
What are the office hours?
Monday-Friday 8:30am-4:30pm
Closed Weekends & Holidays
Do I have storage?
Please review your lease to see if a storage unit is included with your unit or property. A copy of your lease agreement can be located on your Property Portal https://manage.mipropertyportal.com/
Can I have a barbeque?
Please note this is property dependent. Barbeques are not permitted on balconies as they are a fire hazard.
My laundry machine is not working?
Submit your service request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659
How do I get a new key or access to my mailbox?
Please contact the office or submit a service request through your Property Portal https://manage.mipropertyportal.com/
*Fees may apply
What do I do if I lose my key?
If you have lost your key please contact the office. There is a fee of $25 per key for replacements. You will not be issued a replacement key until payment is received.
*For after-hours requests, additional fees may apply.
What do I do if I have an issue or complaint?
Please login to your tenant portal at https://manage.mipropertyportal.com/
Use messages to send us your question or detail the issue/complaint that you have. Messaging us via the portal allows us to keep close track of our communications in order to answer your questions or address your concerns in a timely manner.
How do I make a maintenance request for repair?
If you have a maintenance request, please log into the portal at https://manage.mipropertyportal.com/ and select “Submit New Request”
For emergencies please call: 613-766-1659
Does Heron Management own my building?
Heron Management is responsible for a number of rental properties. Some of these buildings are owned by Heron Management or one of its affiliated companies, others are independently owned and managed on the owners behalf by Heron.
When is the garbage and recycling for my property?
Please check out the following links and input your address to see your waste schedule
Kingston: https://www.cityofkingston.ca/resident/garbage-recycling/waste-tools/calendar
Napanee: https://www.greaternapanee.com/en/services-for-you/garbage-and-recycling.aspx
How do I get a new recycle bin?
If you’re in need of a new bin, please submit a service request through your Property Portal. https://manage.mipropertyportal.com/
Does my unit come with parking?
Please refer back to your lease agreement to see if parking is included with your unit.
My unit doesn’t come with parking. Is there somewhere I can park my vehicle?
Please contact the office and we can review other available parking options with you. Parking fees may apply.
Submit your request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659
How do I get another parking pass? I need another spot or lost pass.
Please contact the office. Parking Fees may apply.
Submit your request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659