Our comprehensive suite of services offers owner/investors peace of mind when it comes to managing income properties. Tenant management and communications, maintenance and repairs, sales and marketing, inspections, accounting and reporting are the core of most management companies.
The real question is – what sets us apart from the others?
Like you, we are also owners and investors.
Keeping units occupied and tenants happy, ensuring timely and cost-effective maintenance and repairs is our core competency; however, equally important is the strategic management of your property investment.
At this, we excel.
WHAT MAKES US DIFFERENT?
We start with our corporate philosophy – “Exceed Expectations!”
Doing things right and doing the right things are key to our decision making.
In order to live up to that objective we embrace a “No Surprises” policy.
The last thing any of us want is an unpleasant surprise. Communications with you, our client, your tenants and our suppliers and trades partners are a key element of all our business processes; timely and transparent.
Experience offers real value.
We are not just a management company.
We are builders, contractors, developers, and owners like you. We know the pain points, the challenges and the opportunities of income property development firsthand.
Quality is a commitment we stand behind.
To do so, we have developed a team of staff, inhouse skilled tradespeople, all professionals who take pride in their work. When a repair or project is beyond our scope of expertise, we draw upon our trusted partner network of third-party specialists.
24/7 emergency services
Property Portal for tenants & owners
Cross-platform social media marketing
Licensed tradespeople on staff
Certified trusted professional network
In-depth prospect screening
- Sales & marketing
- Advertising, promotions & social media management
- Prospect/lead management, screening and applications
- Lease management
- Rent collection
- Tenant relations
- LTB Tribunal, grievances and dispute support
- Tenant/Unit turnovers
- Account management/reporting
- Bill payment – taxes, utilities, 3rd party contractors
- Repair and maintenance services
- 24/7 emergency services
- Contracted services management
- Licensed trades coordination
- Cleaning services
- Refuse & recycling
- Snow removal, salt and sanding
- Regulatory compliance – fire inspections, property standards, permits
- General inspection and reporting
- Building renovation and construction services
- Maintenance and capital improvement planning
- Renovation/construction planning
- Major system retrofit planning
- Zoning, development planning & compliance
- General contracting
We’re hearing great things about Heron…
Five stars for the service they have provided over the last several years.”
“Heron Management managed our 22-unit apartment building for a number of years (until we sold it in 2021). The building was extremely well maintained, the vacancy rate was negligible, and Heron Management effectively dealt with any problems that arose.
The accounting reports were accurate, easy to interpret and made income tax filings quite simple. I highly recommend them.”
“I was pretty delighted with my experience with Heron Management. I had a couple rental properties that I had to suddenly deal with due to an estate issue, and they were very professional. Detailed monthly reports, no crazy surcharges, a can’-do attitude when it came to tenant problems. Plus they took initiative with tenants to help work out their delinquency problems… basically they understood that since I hired them to take care of the properties, they actually took care of the properties, without always coming back to me with small issues.”
Interested in having Heron manage your property?
We’re ready to exceed your expectations! Please contact us to get started.