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Tenant

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OUR COMMITMENT…

Exceeding expectations
 is our priority.

We are committed to treating every customer with courtesy, professionalism, and respect. As our tenants we are dedicated to ensuring your home is safe, comfortable, and worry-free.

 

If you have an emergency…
CALL US RIGHT AWAY, night or day!

613-766-1659

We are talking a repair emergency, things like:

  • Your refrigerator quit working
  • You have no heat
  • Your roof is leaking

After hours calls will be dispatched to our on-call technicians immediately and we will work to solve the problem as quickly as possible.

Getting connected – register in our Property Portal

When you become a tenant with Heron Properties, you will receive an invitation to register for your Property Portal.

Please follow the link and complete the registration process. Access online or via our mobile app to see all the information you may need about your lease, your payments or your service requests. This secure, online platform offers you 24/7 access to important information pertaining to you, your rental unit or building.

 

If you have already registered, you can download the mobile app below:

 

 

Please note: if you have not already registered for access to our Property Portal you may do so by following the link in the original invitation we had sent to you. If you are unable to locate that invitation, please call us directly at 613-766-1659.

If you need a repair…

Heron Management has a team of service professionals along with a network of trusted trade partners ready to manage most all service issues.

In order to ensure a timely response and keep you informed on the status of your request we urge our tenants to utilize our maintenance request form from your tenant portal.

If you have other concerns or questions…

Our tenant portal offers up-to-date information about your rental account and status of requests. It is the best means of communicating with us and helps ensure that we can quickly address any question you may have.

CLICK HERE TO GO TO YOUR TENANT PORTAL

Want to know more about your rights as a residential tenant?

Renting in Ontario: Your Rights »
Residential rent increases »
Guide to Ontario’s standard lease »
Solve a disagreement with your landlord or tenant »
Residential Tenancies Act, 2006, S.O. 2006, c. 17. »

FAQs For Tenants

When is rent due?

Rental Payments are due on the 1st of each month. Please ensure that you have created your tenant portal and set up the automatic payments.

Is there a fee for bounced payments?
Yes, there is a $25 NSF fee for insufficient funds.
Why do I have to have renter’s insurance?
The Landlord is not responsible for your personal belongings in case of an unforeseen disaster. As well, renter’s insurance offers liability protection to tenants. Renter’s insurance must remain up to date and proof of coverage will be requested by Heron Management annually.
What are the office hours?

Monday-Friday 8:30am-4:30pm

Closed Weekends & Holidays

Do I have storage?

Please review your lease to see if a storage unit is included with your unit or property. A copy of your lease agreement can be located on your Property Portal https://manage.mipropertyportal.com/ 

Can I have a barbeque?

Please note this is property dependent. Barbeques are not permitted on balconies as they are a fire hazard. 

My laundry machine is not working?

Submit your service request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659

How do I get a new key or access to my mailbox?

Please contact the office or submit a service request through your Property Portal https://manage.mipropertyportal.com/ 

 

*Fees may apply

What do I do if I lose my key?

If you have lost your key please contact the office. There is a fee of $25 per key for replacements. You will not be issued a replacement key until payment is received.

*For after-hours requests, additional fees may apply.

What do I do if I have an issue or complaint?

Please login to your tenant portal at https://manage.mipropertyportal.com/

Use messages to send us your question or detail the issue/complaint that you have. Messaging us via the portal allows us to keep close track of our communications in order to answer your questions or address your concerns in a timely manner.

How do I make a maintenance request for repair?

If you have a maintenance request, please log into the portal at https://manage.mipropertyportal.com/ and select “Submit New Request”

For emergencies please call: 613-766-1659

Does Heron Management own my building?

Heron Management is responsible for a number of rental properties. Some of these buildings are owned by Heron Management or one of its affiliated companies, others are independently owned and managed on the owners behalf by Heron.

When is the garbage and recycling for my property?

Please check out the following links and input your address to see your waste schedule

Kingston: https://www.cityofkingston.ca/resident/garbage-recycling/waste-tools/calendar 

Gananoque: https://www.gananoque.ca/community-services/public-works-and-utilities/garbage-recycling-and-landfill 

Napanee: https://www.greaternapanee.com/en/services-for-you/garbage-and-recycling.aspx 

 

How do I get a new recycle bin?

If you’re in need of a new bin, please submit a service request through your Property Portal. https://manage.mipropertyportal.com/ 

Does my unit come with parking?

Please refer back to your lease agreement to see if parking is included with your unit.

My unit doesn’t come with parking. Is there somewhere I can park my vehicle?

Please contact the office and we can review other available parking options with you. Parking fees may apply.

Submit your request through your Property Portal https://manage.mipropertyportal.com/  or call 613-766-1659

How do I get another parking pass? I need another spot or lost pass.

Please contact the office. Parking Fees may apply.

Submit your request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659

We’re hearing great things about Heron…

“I’ve lived with Heron for 2 years now. Always very responsive, professional, and courteous.

I would recommend Heron to any of my friends looking for housing accommodations in Kingston. Beautiful unit – great team.

Thank you Heron!”

-James

★★★★★

“The team at Heron management will take care of you from the moment you express interest in finding a place to signing a lease through to making sure your move in goes smoothly and ultimately that you love where you live and are well taken care of. They pride themselves on helping tenants find the perfect spot. Cam and his team are a pleasure to work with and have on your side when you’re looking for a great spot to live in Kingston!”

-Sarah

★★★★★

“My girlfriend and I moved into one of Heron Management’s properties a year and a half ago and were extremely happy with our experience throughout our stay. Friendly and helpful office staff, frequent yet unobtrusive property maintenance, and easy-to-reach contacts for any questions we had. A great group of people who are eager to make renting painless.”

-Christian

★★★★★