OUR COMMITMENT…
Exceeding expectations
is our priority.
We are committed to treating every customer with courtesy, professionalism, and respect. As our tenants we are dedicated to ensuring your home is safe, comfortable, and worry-free.
If you have an emergency…
CALL US RIGHT AWAY, night or day!
613-766-1659
We are talking a repair emergency, things like:
- Your refrigerator quit working
- You have no heat
- Your roof is leaking
After hours calls will be dispatched to our on-call technicians immediately and we will work to solve the problem as quickly as possible.
Getting connected – register in our Property Portal
When you become a tenant with Heron Properties, you will receive an invitation to register for your Property Portal.
Please follow the link and complete the registration process. Access online or via our mobile app to see all the information you may need about your lease, your payments or your service requests. This secure, online platform offers you 24/7 access to important information pertaining to you, your rental unit or building.
If you have already registered, you can download the mobile app below:
Please note: if you have not already registered for access to our Property Portal you may do so by following the link in the original invitation we had sent to you. If you are unable to locate that invitation, please call us directly at 613-766-1659.
If you need a repair…
Heron Management has a team of service professionals along with a network of trusted trade partners ready to manage most all service issues.
In order to ensure a timely response and keep you informed on the status of your request we urge our tenants to utilize our maintenance request form from your tenant portal.
If you have other concerns or questions…
Our tenant portal offers up-to-date information about your rental account and status of requests. It is the best means of communicating with us and helps ensure that we can quickly address any question you may have.
FAQs For Tenants
When is rent due?
Rental Payments are due on the 1st of each month. Please ensure that you have created your tenant portal and set up the automatic payments.
Is there a fee for bounced payments?
Why do I have to have renter’s insurance?
What are the office hours?
Monday-Friday 8:30am-4:30pm
Closed Weekends & Holidays
Do I have storage?
Please review your lease to see if a storage unit is included with your unit or property. A copy of your lease agreement can be located on your Property Portal https://manage.mipropertyportal.com/
Can I have a barbeque?
Please note this is property dependent. Barbeques are not permitted on balconies as they are a fire hazard.
My laundry machine is not working?
Submit your service request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659
How do I get a new key or access to my mailbox?
Please contact the office or submit a service request through your Property Portal https://manage.mipropertyportal.com/
*Fees may apply
What do I do if I lose my key?
If you have lost your key please contact the office. There is a fee of $25 per key for replacements. You will not be issued a replacement key until payment is received.
*For after-hours requests, additional fees may apply.
What do I do if I have an issue or complaint?
Please login to your tenant portal at https://manage.mipropertyportal.com/
Use messages to send us your question or detail the issue/complaint that you have. Messaging us via the portal allows us to keep close track of our communications in order to answer your questions or address your concerns in a timely manner.
How do I make a maintenance request for repair?
If you have a maintenance request, please log into the portal at https://manage.mipropertyportal.com/ and select “Submit New Request”
For emergencies please call: 613-766-1659
Does Heron Management own my building?
Heron Management is responsible for a number of rental properties. Some of these buildings are owned by Heron Management or one of its affiliated companies, others are independently owned and managed on the owners behalf by Heron.
When is the garbage and recycling for my property?
Please check out the following links and input your address to see your waste schedule
Kingston: https://www.cityofkingston.ca/resident/garbage-recycling/waste-tools/calendar
Napanee: https://www.greaternapanee.com/en/services-for-you/garbage-and-recycling.aspx
How do I get a new recycle bin?
If you’re in need of a new bin, please submit a service request through your Property Portal. https://manage.mipropertyportal.com/
Does my unit come with parking?
Please refer back to your lease agreement to see if parking is included with your unit.
My unit doesn’t come with parking. Is there somewhere I can park my vehicle?
Please contact the office and we can review other available parking options with you. Parking fees may apply.
Submit your request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659
How do I get another parking pass? I need another spot or lost pass.
Please contact the office. Parking Fees may apply.
Submit your request through your Property Portal https://manage.mipropertyportal.com/ or call 613-766-1659